Kayt Ahnberg, MLS | UXR + Design and Decision Support
Research for what people need that helps your team succeed
An Assessment and User Experience Researcher whose work centers on evidence‑based practice, service analytics, and user‑centered environments, I take competing priorities and complex systems and provide valuable insight.At Princeton University Library, I design and conduct research that informs strategic decision‑making and enhances user experience across physical and digital service ecosystems. I collaborate with cross‑functional teams to evaluate services, uncover user needs, and translate research findings into real, actionable improvements.Outside of research, you can usually find me in a museum, between trees, or thinking about how to make products and spaces a place for everyone.
From Ideation to Insights
My approach to research combines qualitative depth with quantitative clarity, focusing on:
Mixed‑methods UX evaluation
Assessment strategy for complex services
Evidence‑based recommendations for learning environments
Accessible, inclusive research practices
Translating insights into decision‑ready formats
This methodological toolkit includes:User interviews (in-person, virtual), usability testing, diary studies, surveys, card sorts, contextual inquiry, anthropological observation, analytics, thematic coding, journey mapping, service audits.
Case Studies (selected)
No two projects or products are the same, and neither is the right research approach.
| Research | Outcomes |
|---|---|
| How long does it take for key stakeholders to submit a workflow? | Users abandoned the workflow near the end without progress indicators |
| Is this high use form accessible? | Screen reader, screen magnifier, and alternative navigation user testing caught easily fixed issues before they went live |
| Why do users engage with a higher cost service vs traditional pathways? | Site and physical space complexity leads users to take the easiest way out even if it takes longer |
Block Sort- Homepage Redesign
Discovery Design Evaluation UXR- Data Collection
Post-It Activity- Sharing User Advice Across Generations
Treejack Study- Website Menu Pathway Success
